*** RETURN POLICY and Products WARRANTY***

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

~All merchandise is guaranteed for 30 DAYS from original date of purchase.
~Some of our merchandise is guaranteed with a manufacturers warranty .
~We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period.
~Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.
~A 25% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).
~The returned item should include a note explaining the problem & the appropriate " return shipping address".
~Please allow 2-3 weeks for processing.
~Email may be directed to: rma@eknivesrus.comif an update for a return is needed.
~No returns sent COD will be accepted. Returns must be sent pre-paid.
~IMPORTANT: All returns must go through our online Return Authorization process.
~To get an RA number email us @ rma@eknivesrus.com or call our toll free number (877)-473-9601 or (904)268-5673 during our business hours Mon to Fri 09:00AM to 05:00PM (ET), you will receive an RA number which will need to be printed clearly on the outside of the package being returned.
~Any returned package that does not have an RA number will be returned to sender.